Question 1

What is Mindkeeper?

Accepted Answer

Mindkeeper is a conversational AI designed for accessible emotional support, offering chat and voice-based sessions. Traditional therapy can have long wait times, high costs, and the hassle of finding the right therapist. But with Mindkeeper, you get immediate access to an empathetic AI buddy that provides real-time conversation and guidance, even at 3am. But remember that Mindkeeper is not a replacement for professional therapy or medical care.

Question 2

Who is Mindkeeper for?

Accepted Answer

Mindkeeper is for anyone who wants a private, always-available space to reflect, decompress, or work through everyday emotional challenges — from stress and anxiety to relationship worries and self-growth.

Question 3

Is Mindkeeper a substitute for traditional therapy?

Accepted Answer

Mindkeeper provides emotional support, but it's not a replacement for professional care, especially for severe mental health conditions. If you deal with any trauma, crisis or illness, please contact a professional therapist instead of using Mindkeeper.

Question 4

How does Mindkeeper work?

Accepted Answer

Mindkeeper uses advanced AI models to simulate natural conversations to help you with your day-to-day issues. You simply talk to the app, and it responds in real time, helping you process emotions or work through challenges.

Question 5

Can I talk to Mindkeeper by voice?

Accepted Answer

Yes. Mindkeeper supports both text and voice sessions, so you can choose whichever feels most natural in the moment.

Question 6

Does Mindkeeper support multiple languages?

Accepted Answer

At the moment, we are just supporting English. We are working hard on adding more languages to make emotional support accessible to everyone.

Question 7

Where can I download Mindkeeper?

Accepted Answer

Mindkeeper is available on the Apple App Store and Google Play Store. Use the download buttons at the top of the /app page or in the footer to get the app on your device.

Question 8

Is Mindkeeper available worldwide?

Accepted Answer

Mindkeeper is available in most countries where the App Store and Google Play operate. If you can't find it in your local store, please contact support.

Question 9

Which devices are supported?

Accepted Answer

Mindkeeper runs on modern iPhones (iOS 15+) and most Android devices (Android 8+). We continually optimize the app for a wide range of devices.

Question 10

Do I need an account to use Mindkeeper?

Accepted Answer

Yes — a lightweight account lets us securely store your sessions and personalize the experience across your devices.

Question 11

How do I set up my profile?

Accepted Answer

After downloading, you'll be guided through a short onboarding where you can share a few preferences so Mindkeeper can better support you. You can update these anytime in Settings.

Question 12

Can I use Mindkeeper on more than one device?

Accepted Answer

Yes. Sign in with the same account and your sessions will follow you across your phone and tablet.

Question 13

Is my data secure and confidential?

Accepted Answer

Mindkeeper uses encryption and access controls to protect your information. We do not sell your personal data or give staff routine access to full conversation transcripts. You can request deletion of your data. Read our Privacy Policy for the complete details.

Question 14

Can I delete my data?

Accepted Answer

Absolutely. You can request permanent deletion of your account and all associated data at any time from within the app or by emailing legal@getmindkeeper.com.

Question 15

Do you share my conversations with anyone?

Accepted Answer

No. Your conversations are private. We do not sell your data and we do not have human access to your chats.

Question 16

How much does Mindkeeper cost?

Accepted Answer

€0. Everyone is able to use Mindkeeper for free. There will be some paid features in the future, which you can access by upgrading your plan through the app.

Question 17

Will there be a Pro plan?

Accepted Answer

Yes. Mindkeeper Pro will unlock advanced features. The core experience will always remain free.

Question 18

How do I contact support?

Accepted Answer

Visit our support portal at https://support.getmindkeeper.com or email us at hello@getmindkeeper.com — we're happy to help.

Question 19

I found a bug. What should I do?

Accepted Answer

Please report it via our support portal so our team can investigate and roll out a fix.

Question 20

When should I use Mindkeeper?

Accepted Answer

Whenever you need a moment to think out loud, decompress, or reflect — morning, night, or at 3am. There's no wrong time.

Question 21

What should I do in a crisis?

Accepted Answer

Mindkeeper is not an emergency service. If you're in crisis or thinking about harming yourself, please contact your local emergency number or a qualified professional immediately.

Frequently asked questions

About Mindkeeper

How the app works

Downloading the app

Account & setup

Privacy & security

Pricing

Support & contact

General usage

Ready to try Mindkeeper?